At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The primary role of the FM Radio department is to ensure that all RF network elements are operating effectively and investigate and resolve any issues that arise to jeopardize this.
The nature of this task requires significant levels of co-operation with internal and external resources and the role has a high profile with customer counterparts.
It is required that in addition to interfacing with the Authority, members of this team regularly meet users of Nødnett when investigating reported faults and are able to represent MSI and their trade professionally and competently.
Engineers are to take ownership and progress alarm tickets and fault reports to resolution, liaising with other resources as and when required.
Knowledge transfer and recommendations to improve remote analysis by other members of Operations is expected.

Job Description

This position is performing 2nd line investigation into RF interference issues and engage with the Norwegian Communication Authority. This role also carries out drive testing and investigation into coverage related faults nationwide as well as participate in radio network optimisation workshops.
It is required that in addition to interfacing with the Authority, members of this team regularly meet users of Nødnett when investigating reported faults and are able to represent MSI and their trade professionally and competently. 
This position is also performing actual work out on sites and quality control of subcontractor site maintenance activities. Mast, antenna, and base station competence is required.

Main responsibilities:

• Provide 2nd Line technical support/training to the NOC relating to alarms and customer received reports of poor coverage.

• Represent MSI in a technical capacity when interfacing with customers/Authority.

• Assess and engage NKOM when required.

• Provide support to 1st Line Engineers in diagnosis and rectification of faults.

• Own and drive enhanced/escalated faults within MSI and towards other vendors.

• Strive to ensure that all fault cases are handled within defined SLAs and update incidents regularly.

• Assist with build/move of sites – site survey, configuration etc.

• Be prepared to travel within Norway at short notice and remain away from home for a number of days.

• Operate necessary support and test equipment competently – FSH3, FSH4 etc.

• Perform drive tests and analyse site performance data and investigate accordingly

Basic Requirements

• 3-5 years experience in applicable field

• Fluent in Norwegian and English

• Driving Licence (category B)

• Security clearance to Secret or nothing restricting clearance when applied for.

Travel Requirements: 10-25%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: No

Company: Motorola Solutions Norway AS

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.